Ridwan Sanusi - Interaction Designer

Working as an experience designer at Amazon. This is a daily journal including notes and quotes from recent readings.

December 6, 2020

Undoing the Toxic Dogmatism of Digital Design

Let’s take a look at a staple of UX and service design work — the journey map. We love making them. The storytelling potential of a well-constructed journey map is immense. It is a highly effective workshop facilitation tool. It produces a nice artifact for external communication afterward. But if I’m truly honest with you, in my gut, I know that the majority of them don’t help do more than tell the most surface-level story of limited user paths. And an inaccurate story at that.”

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