June 5, 2021
“Too many UX leaders have seen the field’s language and ideas co-opted and corrupted by outsiders who never knew or cared about the principles underlying the practices. We thought we were winning hearts and minds, but we were really setting ourselves up for exploitation, as businesses cherry-picked the bits of UX most compatible with their existing agendas and eschewed the parts that might lead to uncomfortable questions that could influence more than the color of a button on a screen.”
(https://ift.tt/3wQU8wQ) via Instapaper